Youmeli Terms of Use
Introduction; your agreement
Welcome to Youmeli (the "App"), a conversational platform powered by artificial intelligence ("AI"), operated by Shenzhen Yaokemon Technology Co., Ltd. ("we", "us", "our"). These Terms, together with our Privacy Policy, the Creator Guide and the AI Notice, form the agreement between you and us.
This is a binding contract. By creating an account, signing in, or continuing to use the App, you are deemed to have accepted it. If you do not agree, please stop using the App.
1. Eligibility
The App is not available to anyone under the age of 18. By using it you confirm that you are at least 18, and that you are legally permitted to use the App where you live. Some regions have additional age or content restrictions, and we may apply them.
2. AI-generated content
Every character in the App is artificial intelligence. No character is a real person, and none of them has real feelings or real memories beyond what our systems store.
Replies are generated automatically and may be inaccurate, incomplete, biased or inappropriate. Do not rely on them as medical, legal, financial, psychological or safety advice, and do not use them as a substitute for your own judgement. You use the App at your own risk.
3. Your account
You need an account (email, Google or Apple) to use the App. You are responsible for everything that happens under your account and for keeping your credentials safe. Do not share your account or sell access to it.
You may delete your account at any time in More → Delete account. Deletion is permanent: conversations, characters, memory notes and any unused sparks are removed and cannot be recovered.
4. Prohibited conduct
You are responsible for everything you submit. You must not use the App to create, request, submit or distribute content or conduct that:
- involves minors in any sexual or romantic context, or sexualises minors in any way;
- depicts explicit sexual acts, sexual violence, or non-consensual sexual content;
- promotes or instructs self-harm, suicide, eating disorders or other dangerous behaviour;
- promotes terrorism, organised crime, violence, or provides instructions for illegal activity;
- impersonates a real person, or creates a character of a real person without their consent;
- harasses, threatens, defames or discloses someone's private information without permission;
- contains hate speech or discrimination against protected groups;
- is spam, unauthorised advertising, malware, or an attempt to break, overload or bypass the App's billing, moderation or security;
- infringes anyone's intellectual property or other rights, or violates applicable law.
If you break these rules we may remove content, restrict features, or suspend or permanently terminate your account. Where required by law, we may report content to the authorities. Sparks remaining on a terminated account are not refunded.
5. Characters you create
You can create characters, personas, greetings and backstories ("User-Created Characters"). They are your content, and you keep your rights in them. You grant us a non-exclusive, worldwide, royalty-free licence to store, process and display that content to the extent needed to run the App — for example, sending a character definition to our model provider to generate replies.
Submissions may be reviewed automatically before they are saved, and we may refuse or remove any character that breaks these Terms or the Creator Guide. You must not use another person's name, likeness or identity in a character without permission.
6. Sparks, subscriptions and refunds
Sparks are in-app credits used for messaging and story scenes. They have no cash value, cannot be transferred, sold or withdrawn, and can only be spent inside the App. Free sparks from check-ins, tasks and promotions are gifts, not purchased property.
All purchases are made through Google Play and are subject to Google Play's terms. Prices are shown on the Google Play purchase screen in your local currency; the amount actually charged is the one shown there. We never receive your card details.
Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before it ends. You can manage or cancel in Google Play → Subscriptions. Refund requests are handled by Google Play under its refund policy; we do not process payments directly.
7. Moderation and reporting
We automatically screen input, user-created characters and AI output, and we remove content that breaks these Terms. You can report any message or character, and you can block a character at any time. Reports are reviewed by a human. We aim to act within 24 hours for content that appears illegal or seriously harmful.
8. Our intellectual property
The App, its interface, artwork, text and code are owned by us or our licensors and are protected by law. You may not copy, resell, scrape or reverse-engineer them, except as allowed by mandatory law.
9. Availability and changes
We do not promise uninterrupted service. Maintenance, failures or third-party outages may cause downtime. We may change, suspend or discontinue features, and may stop operating the App entirely; if we do, we will give reasonable notice and time to use any remaining sparks.
10. Disclaimer and limitation of liability
The App is provided "as is". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we are not liable for indirect, incidental or consequential losses, or for loss of data, profits or goodwill.
Our total liability to you is limited to the amount you actually paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for intentional misconduct or death or personal injury caused by negligence.
11. Termination
You may stop using the App at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the App. Sections that by their nature should survive termination — including intellectual property, disclaimers and limitation of liability — will survive.
12. Changes to these Terms
We may update these Terms. If a change is material, we will notify you in the App before it takes effect. Continuing to use the App means you accept the updated Terms.
13. Governing law and disputes
These Terms are governed by the laws of the People's Republic of China (excluding, for this purpose, the laws of Hong Kong SAR, Macao SAR and Taiwan). Disputes will first be discussed in good faith; if that fails, they will be submitted to the competent court in Shenzhen. Nothing in this section affects mandatory consumer protection rights available to you where you live.
14. Contact
Shenzhen Yaokemon Technology Co., Ltd.
Email: youmeli@yaokemon.com (we reply within 7 business days)